The Cable Television Networks (Amendment) Rules, 2021 provides for a three-level grievance redressal mechanism:
(i) self-regulation by broadcasters
(ii) self-regulation by the self-regulating bodies of the broadcasters
(iii) Oversight by an Inter-Departmental Committee at the level of
Union Government
Inter-Departmental Committee can take up complaints that come directly to the Centre.
At present, there is an institutional mechanism by way of an Inter-Ministerial Committee to address the grievances of citizens relating to the violation of the Programme/Advertising Codes under the Rules, but it does not have statutory backing.